How to install and configure X-lite softphone client

The CRF maintained phone system allows users to run a softphone client to make and accept phone calls. The client is attached to the user's cs phone account.

X-lite is a cross platform client which is has been tested to work with our system. You will need both your cs phone number (4 digit) and your SIP password to setup the softclient. Please contact CRF if you don't have you SIP password.

To download the softphone:
link to http://www.counterpath.net/x-lite.html

Note: Use X-Lite 4.0 on snow leopard. X-Lite 3.0 or below does not support snow leopard.

Note: We have discovered a bug with some wireless cards (especially on apple mac laptops) and the soft phone. Simply sign in through the cs vpn over the wireless connection to fix the problem.

1. Install the X-lite soft client and run it.
2. Click on the Account Setting link.
3. A SIP Account window will appear. Fill in the information as shown below. Replace XXXX with your number. Type in your SIP password in the Password box.




4. Under the Voicemail tab, type 6001 for the Number to dial for checking voicemail field.




5. Under the Topology tab, select Discover public IP address (STUN): for the Server address, type stun.cs.columbia.edu.




6. Click Okay and Close.

If you have any trouble setting up printers, please contact us at crf@cs.columbia.edu