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| To change your phone options Click Here |
Login in with your CUCS username and the assigned password.
The password is on the document handed out by CRF, when the phone system switched to 3Com. |
| For extensive documentation on all the features now offered, view the VCX Telephone Guide |
| For documentation of voicemail features, view the Voicemail Guide |
X-lite Soft Client Download and Instructions (Recommended) |
| 3Com Soft Client Download and Instructions |
| New Dial Plan
You must now dial a 9 before any phone number that is going off campus, e.g. 912125551212. For CS phone numbers you dial only the four digit extension, as in 6xxx or 7xxx. For Columbia University campus numbers you can do five digit dialing as in 1xxxx, 3xxxx, or 4xxxx for 212-85[134]-xxxx phone numbers.
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| Initialize Your Voice Mailbox | 1. Pick up the handset and press MSG and follow the voice prompts to set up your mailbox number and create a password.
2. Follow the voice prompts to record a name announcement and personal greeting. The mailbox is
ready to use.
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| Access Your Mailbox | | Your Mailbox can be accessed from every phone. The following will explain the different methods. |
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| From Your Voip Telephone | 1. Pick up the handset and press MSG.
2. Enter your password.
3. Follow the prompts to listen to your messages. If you have no messages, the voice prompt presents the Main menu.
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| From Any Voip Internal Telephone | 1. Pick up the handset and press MSG or .
2. At the password prompt, press *.
3. Enter your password.
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| From Any External Telephone | If you can dial your telephone extension directly:
1. Press * during your greeting.
2. At the prompts, enter your password, and then press #.
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| Retrieve Messages from Message Menu | 1. Pick up the handset and press MSG or .
2. At the prompt, enter your password and press #.
3. Press 1 to access the Messages menu.
4. From the Messages menu:
a. Press 1 for new messages.
b. Press 2 for saved messages.
c. Press 3 for deleted messages.
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| Retrieve Messages from New, Saved, or Deleted Menu | 5. From the New, Saved, or Deleted Messages menu:
a. Press 1 to listen to a message.
b. Press 2 to save a message.
c. Press 3 to delete a message.
d. Press 4 to reply to a message.
e. Press 5 to access the Message Options menu.
f. Press 6 to forward a message.
g. Press 7 to replay the last 10 seconds of a message.
h. Press 8 to pause the message for 10 seconds.
i. Press 9 to fast-forward 10 seconds in the message.
j. Press 0 to access Help.
k. Press # to move to the next message.
l. Press * to return to the previous menu.
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| Reply to a Message | 1. From the New, Saved, or Deleted Messages menu, press 4, and then 1.
2. At the prompt, press # to record an announcement for the recipient of the message.
3. Press # at the end of the recording.
4. At the prompt, enter the destination extension.
5. Press # to send the message.
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| Forward a Message | 1. From the New, Saved, or Deleted Messages menu, press 6.
2. At the prompt, enter a destination number and press #.
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| Mailbox Options | 1. Pick up the handset and press MSG or .
2. At the prompt, enter your password and press #.
3. From the Main menu, press 9.
4. From Setup Options menu, press 1.
5. From the Mailbox Setup and Greetings menu:
a. Press 1 to change your password
b. Press 2 to record, review, rerecord, or delete a normal, busy, or extended absence greeting.
c. Press 3 to manage scheduled personal greetings.
d. Press 4 to record and review your name announcement.
e. Press 6 to modify what you hear as you review messages.
f. Press 9 to set up print options.
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