Voip Phone System Knowledge Base
To change your phone options Click Here
Login in with your CUCS username and the assigned password. The password is on the document handed out by CRF, when the phone system switched to 3Com.
For extensive documentation on all the features now offered, view the VCX Telephone Guide
For documentation of voicemail features, view the Voicemail Guide
X-lite Soft Client Download and Instructions (Recommended)
3Com Soft Client Download and Instructions
New Dial Plan You must now dial a 9 before any phone number that is going off campus, e.g. 912125551212. For CS phone numbers you dial only the four digit extension, as in 6xxx or 7xxx. For Columbia University campus numbers you can do five digit dialing as in 1xxxx, 3xxxx, or 4xxxx for 212-85[134]-xxxx phone numbers.
Put a Call on Hold Transfer a Call Make A Three Way Call Adjust the Volume Mute a Call Forward Incoming Calls Directly to Voice Mail Switch Your Telephone to Do Not Disturb Park a Call (Only 3com) Retrieve a Parked Call Redial Voicemail
Put a Call on Hold	3com Phones: 1. While you are on a call, press Hold. 2. The display icon or button light for line 1 or line 2 blinks. 3. To return to the call, press the hold or line button. Cisco Phones: 1. While you are on a call, press Hold. 2. The display screen will highlight the call and blink. 3. To return to the call, press the hold button.
Transfer a Call	3com Phones: 1. While you are on a call, press Transfer. 2. Dial the number to which you want to transfer the call. 3. As soon as you hear ringing, press Transfer (for a blind transfer), or wait until the recipient answers, announce the call, press Transfer, and then hang up. Cisco Phones: 1. While you are on a call, press more and then press Transfer. 2. Dial the number to which you want to transfer the call. 3. As soon as you hear ringing, press Transfer (for a blind transfer), or wait until the recipient answers, announce the call, press Transfer, and then hang up.
Make A Three Way Call	3com Phones: 1. Place or receive a call. Two parties are now on the call. 2. While you are on the first call, press Conference button. 3. Dial the third party, wait for that party to answer, and press Conference button again. Cisco Phones: 1. During a call, press the Confrn soft key. This will automatically select a new line and place the other party on hold. 2. Place a call to another number. 3. When the call connects, press Join again to add this party to the 3-way call.
Adjust the Volume	3com Phones: 1. Handset - Lift the handset and repeatedly press the louder or softer button. 2. Speaker - Press . Repeatedly press the louder or softer button. 3. Ringer - While the telephone is ringing, repeatedly press the louder or softer button. Cisco Phones: 1. Handset - Lift the handset and repeatedly press the louder or softer button. 2. Speaker - Press . Repeatedly press the louder or softer button. 3. Ringer - While the telephone is ringing, repeatedly press the louder or softer button.
Mute a Call	3com Phones: During a call, press the Mute button. You can hear the caller, but the caller cannot hear you. To cancel, press the Mute button. Cisco Phones: During a call, press the Mute button. You can hear the caller, but the caller cannot hear you. To cancel, press the Mute button.
Forward Incoming Calls Directly to Voice Mail	3com Phones: Press Feature + 440. The display shows Fwd Voice Mail. All incoming calls are forwarded to your voice mail message box. To cancel, press Feature + 440 again. Cisco Phones: 1. Pick up Handset. 2. Press * + 440 and dial. The phone will hang up. Phone calls are then forwarded to voicemail 3. To cancel, repeat the process.
Switch Your Telephone to Do Not Disturb	3com Phones: Press Feature + 446. The display shows Do Not Disturb. All incoming calls go directly to your call coverage point (by default, voicemail). To cancel, press Feature + 446 again. Cisco Phones: 1. Pick up Handset. 2. Press * + 446 and dial. The phone will hang up. Phone calls are then forwarded to voicemail 3. To cancel, repeat the process.
Park a Call (Only 3com)	3com Phones: 1. While you are on a call, press Feature + 444. 2. Enter one of the extensions reserved for Call Park or press Feature + 444 again to use the default Call Park extension. The default Call Park numbers are 800 through 899, inclusive. a. The call is parked until someone retrieves it, the caller hangs up, or the Call Park timer expires (the default is 5 minutes). b. If the extension you chose is busy, the system assigns another Call Park extension. c. If the Call Park timer expires, the system rings the extension that parked the call. Cisco Phones: Not available from Cisco Phones
Retrieve a Parked Call	3com Phones: To retrieve a parked call, dial the Call Park extension where the call was parked. Cisco Phones: To retrieve a parked call, dial the Call Park extension where the call was parked.
Redial	3com Phones: To redial the most recently dialed number, lift the handset and press the Redial soft key. Alternatively, you can simply press Redial to activate the speakerphone or headset. Cisco Phones: To redial the most recently dialed number, lift the handset and press the Redial soft key. Alternatively, you can simply press Redial to activate the speakerphone or headset.